FAQs

Please find below the answers to some of our most Frequently Asked Questions. If you do not find the information that you are looking for, please don't hesitate to contact us to find out more.

Covid FAQ


What type of care do you offer?

We offer exemplary standards of Nursing, Residential, Dementia and Respite Care for up to 86 residents. For the last three years in a row, Rubislaw Park has scooped a top 20 carehome.co.uk award, and in 2020 was the only Aberdeen home to make the list.
You can check out our profile here.

How will you help me settle in?
We want Rubislaw Park to feel like home for new residents as quickly as possible, and our team will work with you, allowing as much time as you need to settle in.

Residents are welcome to bring personal items, such as photographs, ornaments, etc. to make your room truly your own.

Within your first 24 hours you will have met with your dedicated staff member, discussed your care plan and any requirements you may have. We will endeavour to make your admission relaxed and informal. Read more About Us.

What is the food like?
Our on-site Chefs and catering team cater for all dietary requirements, providing a full menu choice for breakfast, lunch and dinner. Residents can enjoy a meal in any of our multiple dining areas, or in their room if preferred.

We are also delighted to hire out the use of our private dining room for special celebrations. One of our on-site Chefs will work with you to design a bespoke menu and truly memorable experience.

What activities are on offer?
We are pleased to offer a full activities programme - our Activities Co-ordinators encourage residents to take part in a variety of events and interesting things to do such as exercise, bingo, quizzes and arts and crafts.

Therapeutic treatments can be arranged to suit your needs. Restrictions permitting, we also regularly organise day outings to areas of interest, or shopping trips in our minibus, and enjoy visits from outside entertainers including pianists and singers.

What are the admission procedures for new residents?
We continue to admit new residents, with additional health & safety procedures in place to ensure the health, safety and wellbeing of our current residents and staff.

Any new admission will require to have two negative tests prior to the agreed admission date. All new residents will be required to isolate for 14 days, however at the home we use this time to help our residents familiarise themselves with the home and the team. They are greatly supported by our team every day including set up of activities to make the most of their day and time at the home.

We will always follow the guidelines to enable a safe transfer to our home.

How are staff/visitors tested for COVID-19?
The guidelines indicate that we monitor all staff daily for any symptomatic presentation.

At Rubislaw Park, all staff have a good understanding of the characteristics of COVID-19 and its transmission and the principles of Infection Prevention and Control.

Residents and members of their family can feel reassured that staff are regularly tested for COVID-19. Every member of staff undergoes two lateral flow tests and one PCR test every week. The result must be negative for that member of staff to work within the home.

We have taken additional measures in assigning specific teams of staff to each of our units, which means there is no cross-over of staff. Staff also have full access to PPE as and when required.

On arriving to the home, visitors and staff have their temperature checked using our Temperature Monitoring System. If your temperature is above 37.8 degrees, unfortunately, you will not be allowed to enter the home.

Am I able to visit my loved one?
We appreciate it has been a very anxious and difficult time for families wishing to visit their loved ones, and our team are here to support you in any way they can.

We are delighted, that in line with Scottish Government guidance, indoor visiting will be permitted from Monday 8th March.

Please download a PDF which includes information from the Scottish Government for people visiting care homes in Scotland and a Safety Checklist. Please read this information carefully.

We have an indoor visiting room which uses a state-of-the-art intercom system so that communication is seamless. Depending on how you wish to visit a loved one, a member of our team will talk you through the process in advance,

Our staff will continue to support electronic communication within the home by setting up video calls via WhatsApp or Skype. These can be arranged in the resident's room, in one of the quiet areas of the home or even outside, weather permitting.

To discuss and arrange a visit, please contact us on 01224 810 030.

Have staff and residents received their vaccinations?
Following the launch of the COVID-19 vaccine programme roll out, staff and residents are currently being offered both vaccines. Our close links with local health services means any new residents or staff coming into the home will also promptly be offered the vaccine.

 

Rubislaw Park Care Home - Aberdeen
 
 

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